Do you have larger tents than what is posted on your website?
We stock the sizes that are on our site. For a larger tent we will contract a tent partner that will specialize in the larger tents.
Do you deliver and pickup afterhours and on Sunday's?
We can deliver and pickup 24 hours a day 7 days a week. Our normal delivery hours are Monday-Saturday 9a-5p. Outside of this time will be an extra delivery charge.
I don't see the linen I would like on your site in the color I need?
We do our best to keep our inventory up to date on the website, but if your items can not be found give us a call to see if we can have it in stock and available by your event date.
Can I pickup and return my items in my vehicle to and from your warehouse?
We do offer our customers the option to pickup and return the rental items; however, we require that the customers set a one hour pickup and return window with the warehouse to ensure availability and efficiency. You must also have an appropriate vehicle for transport. We always suggest to let our professional delivery team deliver and pickup the order for our customers to avoid any damage fees and to relax and enjoy the event.
Do your chair covers fit any chair?
We only have one universal spandex chair cover that fits more than 30 styles of chairs. Usually with a photo we can determine if it will fit, or you can provide a sample chair for us to test.
How is your pipe and drape rented?
Our drapery is rented per linear foot. This will include the drape chosen, uprights, crossbars, bases, and base weights. When looking for a quote for drapery it is always best to measure the space you would like covered, or schedule a site visit for us to measure.
Do you do site visits?
We do visit the site with the client upon request for placement, measurement, or assistance with layout. We always love working with a layout of the event to ensure accuracy of placement and efficiency day of the event.
What does the standard delivery include?
The standard delivery includes first floor drop off of all items in a neatly stacked manner. If the event is not receiving the setup/breakdown then the client is responsible for returning all item/crates to the same stacked location in which they were dropped off.
Do you setup all of the items when they are delivered? What about Breakdown?
We do offer full setup and breakdown for an additional setup fee. This can vary but is usually 20% of the rental rates. Factors such as remote locations, stairs, multi-floor setups, and other obstacles can affect this charge.
We received a lower quote from another vendor can you discount your price?
Although rental items have similarity between all rental companies in a particular market, our company prides itself on providing a clean, reliable rental item, along with a quality service that we feel our rates reflect.
Do we have to sign a contract and place a deposit?
To book an event you must sign an order sheet, terms contract, and place a deposit on the event. Deposits can vary from $100-$1000 depending on size of the order. The full balance on any event is due one week prior to the event date.
Do you have a showroom?
We do have a showroom at our warehouse in Kenner (21 Veterans Memorial Blvd Kenner LA 70062) available by appointment only. Call us at 504-218-0726 or e-mail us to setup an appointment to view our items.
How do we return our china, glassware, flat ware? DO we have to clean it?
All china should be wiped/rinsed free of food and returned in the racks provided. Glassware should be place lip down in the provided rack and does not have to be rinsed. Flatware should be placed in the tubs provided.
When should we book our party and event rentals?
We suggest at that 6 months is a good mark to be able to secure and have all items available. We can take orders up to 24 hour before an event, but do not guarantee that inventory will be available. In closing it is best to lets us know as soon as you are ready to decide.
How do I calculate the number of plates or glasses I may need?
Your planner, coordinator, or caterer will be able to help you with these amounts, but if you need assistance we can make recomendations. It is always recommended to have 5% more for a seated dinner and at least 3 glasses per person for a cocktail hour.
Do I need to be present for my delivery?
No, but you should provide us with a contact person and contact number along with a safe and dry place to drop your delivery.
What is the damage waive that is on my invoice?
We charge an 8% damage waiver on all of our rental orders unless denied by the client. This covered damage to items that occurs from normal use. This does not cover loss, misuse, or negligence. Examples of items Covered: Broken Glasses, Chipped Plates, Linen Burns
Example Not Covered: Molded Linen, Wax on Linen, Non-Returned Items, Excessive Breakage from Negligence
**Yur Event reserves the right to bill for any non-returned or damaged items, and can charge the card on file for the event. For more information see the terms contract.
When will additional charges apply?
If china needs cleaning, damage to items, pickups and customer returns not on time, additional days, and items not stacked and breakdown needed. To avoid these charges please communicate with your event sale representative to discuss all terms if you have any questions.
For any other questions please refer to our terms page, or give us a call at 504-218-0726.